FAQ
Where does your tea come from?
We select tea by lot for clarity, character and how it performs across repeated infusions. Each release will list the origin, harvest and processing details we can verify. Because every lot is different, a sold-out tea may not return in the same form.
Will I pay duties or import taxes?
Orders sent outside Indonesia may be charged import duties, taxes or handling fees by the destination country. These are not included in the preview shipping rate and are normally the recipient’s responsibility. Final terms will be confirmed before real orders open.
Do you ship internationally?
Yes. Leave Blank is being prepared for international orders.
What is your returns policy?
All sales are final. Tea is a food product, so return is generally inacceptable. Damaged incured by shipping company is beyond our responsibility, however if you found any damage in packaging beyond the outer shipping box please let us know. And we will try our best to help you. Contact [email protected] if something is wrong.
How should I store my tea?
Keep tea sealed, cool and dry, away from direct light, humidity and strong aromas. Use the original pouch or an airtight container, and avoid frequent temperature changes.
Questions, Unanswered?
Have more questions for us, or can’t find the answer you’re looking for?
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